ÿþ<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> <title>Virgin Media - We Hear You</title> <link type="text/css" media="screen" href="lib/css/vm.css" rel="stylesheet" /> </head> <body> <div id="wrapper" class="clearfix"> <div id="inner" class="clearfix"> <a href="index.html"><h1>Virgin Media - We Hear You</h1> </a> <div id="content" class="clearfix"> <h2>You speak. We listen.</h2> <p>Over the last year, we&rsquo;ve been trying to get to the heart of what you think of Virgin Media. You're giving us a lot to chew over, and so far we've had over a quarter of a million responses and counting. We give your feedback to the right people  those directly involved in helping you. So this site is us reporting back  it&rsquo;s all about what you think, what we can improve and how we&rsquo;ve already started taking action.</p> </div> <div id="nav" class="clearfix"> <h4 id="WhatWeDo"><span>What we're doing about...</span></h4> <ul> <li><a href="BillingEnquiries.html" name="menu" accesskey="q" tabindex="2" title="Billing enquiries">Billing enquiries</a></li> <li><a href="OffersForAll.html" title="Offers for all" accesskey="o" tabindex="3">Offers for all</a></li> <li><a href="BroadbandSpeeds.html" title="Broadband speeds" accesskey="e" tabindex="4">Broadband speeds</a></li> <li><a href="PhoneCharges.html" title="Phone charges" accesskey="f" tabindex="5">Phone charges</a></li> <li><a href="TVPerformance.html" title="TV performance" accesskey="m" tabindex="6">TV performance</a></li> <!-- <li><a href="SkyChannels.html" title="Sky channels" accesskey="s" tabindex="7">Sky channels</a></li> --> <li><a href="HDChannels.html" title="HD channels" accesskey="h" tabindex="7">HD channels</a></li> <li><a href="FaultFixing.html" title="Fault fixing" accesskey="n" tabindex="8">Fault fixing</a></li> <li><a href="CallCentres.html" title="Call centres" accesskey="h" tabindex="9">Call centres</a></li> <li><a href="BroadbandSupportCharges.html" title="Broadband support charges" accesskey="b" tabindex="10">Broadband support charges</a></li> <li><a href="NewCustomers.html" title="New customers" accesskey="g" tabindex="11">New customers</a></li> <li><br/><br/><a href="messageFromRichardAccess.html" title="A message from Richard" accesskey="" tabindex="12">A message from Richard</a></li> <li><a href="connectAFriendAccess.html" title="Connect a friend" accesskey="" tabindex="13">Connect a friend</a></li> <li class="legalAndOther"><br/><a href="http://allyours.virginmedia.com/html/legal/oncable/terms.html" target="_blank">Legal stuff</a></li> <li class="legalAndOther"><a href="http://allyours.virginmedia.com/html/legal/oncable/privacypolicy.html" target="_blank">Privacy policy</a></li> <li class="legalAndOther"><a href="http://www.virginmedia.com" target="_blank">Virgin Media</a></li> </ul> <!-- <h4 id="KeyFacts"><span>NPS KEY FACTS</span></h4> <p>Thanks very much for letting us know your thoughts on how we looked after you. We're grateful to you for taking the time to give us your views.</p> <p>We really appreciate all your feedback, whether good or bad. And like we said, we promise to use your comments to make improvements where we can.</p> <p><strong>The whole team at Virgin Media</strong></p> --> <!--<h4 id="BransonMsg"><a href="Message.html" class="White" title="A Message from Mr Branson Trevor's Blog" tabindex="12" accesskey="j"><span>A Message from Mr Branson Trevor's Blog</span></a></h4>--> </div> </div> </div> </body> </html>